Tenderpro ConsultingRokhaya Diagne, RN · Houston, Texas
Chart review for practices & agencies

A denial costs you twice: the visit you already delivered, and the hours chasing it.

I read your charts against the payer's own coverage criteria before the payer does. You get a report that leads with the dollars at risk and a fix list ranked by impact — not a lecture on documentation.

Ask about a documentation audit
Flat per-chart price BAA signed before any chart moves Ten business days
Who this is for

Anyone whose notes get read by a reviewer.

  • Home health and hospice agencies watching face-to-face and recert denials pile up.
  • Physical, occupational and speech therapy clinics with medical-necessity denials on therapeutic exercise and visit counts.
  • Primary care and specialty practices fighting prior-auth and Medicare Advantage downgrades.
  • DME and infusion providers whose orders keep coming back for “insufficient documentation.”
  • Any practice about to be audited, or just audited, that wants a nurse's read before the next round.
What it costs

One price per chart, told to you before I start.

Documentation audit

$95 / chart

Twenty to thirty charts, reviewed against the payer's published coverage criteria for the services you bill most — LCDs, NCDs, and Medicare Advantage medical policies. You get a written report that leads with the dollars at risk, a fix list ranked by impact, and the specific documentation elements each denied service is missing.

$1,900 minimum (20 charts). Ten business days from the day the charts arrive. Includes a 30-minute walkthrough with you or your clinical lead. This is a clinical read by a nurse, not a coding review — it tells you why the reviewer said no.

Appeal writing for your denials

$425 / appeal

Same appeal I write for families, on your letterhead or mine: the insurer's own policy quoted back, the chart mapped to every criterion with page citations, delivered within 48 hours of complete records. Second-level appeals $550. Volume pricing if you have a stack.

Medicare-covered care navigation, under contract

let's talk

Medicare pays practices monthly for Principal Illness Navigation, Chronic Care Management and Transitional Care Management, and allows the work to be done by a trained nurse under contract to the practice. If you want to offer it to your patients without hiring, I'll do the navigation and the time logs; you bill.

Before any chart moves: we sign a Business Associate Agreement and an engagement letter. Records go through an encrypted upload, never by regular email or text.
How this goes

Four steps.

  1. 01

    A 15-minute call

    You tell me which payers and which services are denying. I tell you whether an audit will actually move the number, and what the sample should look like.

  2. 02

    BAA and engagement letter

    One flat price on paper. No chart leaves your building until both are signed.

  3. 03

    Charts in, report out

    Secure upload. Ten business days later you have the report: dollars at risk first, then the fix list, then the chart-by-chart detail.

  4. 04

    The walkthrough

    Thirty minutes with you or your clinical lead on what to change in the templates tomorrow. If you want appeals written on the denied claims, that's the next conversation.

Ask about an audit

Or call 833-990-1622.

Referral partners

If you send families my way.

Elder-law attorneys, hospice and palliative social workers, oncology navigators, geriatric care managers, discharge planners — you see these families constantly and there's rarely anyone to hand them to.

Send them to me for an appeal or a care review. I'll close the loop with you on what happened, with the family's permission, and I'll never sell them anything they don't need — the first read is free and I say no when it's a no.

Get the one-page referral handout
Who you're talking to

Rokhaya Diagne, RN

Registered nurse, licensed in Texas. I know how the system works from the inside: what a reviewer looks at, what they're required to consider, and what a chart has to say before they can approve it.

What this is not. Not coding, not billing, not legal advice, and not a guarantee of payment — payers decide. It is a nurse reading your charts the way their nurse will.
The other two sides of Tenderpro Consulting

For the families you serve.

Houston, Texas — working with practices and families anywhere in the U.S.